Privacy Policy

Last Updated: September 14, 2026

EBCS Water & Heat Proofing Company (“EBCS”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, ebcs.com.bd, or contacting us about our waterproofing, damp proofing, heat proofing, and related services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Phone number
WhatsApp number
Email address
Company or organization name
Project location
Details about your waterproofing or construction requirements
Information submitted through contact or inquiry forms
Any other information you choose to provide when contacting us

We may also automatically collect limited technical information when you visit our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Website usage information
Date and time of website visits
Referring website or source

2. How We Collect Information

Information may be collected when you:

Submit a contact or inquiry form
Request a quotation or inspection
Contact us by phone, WhatsApp, email, or other communication channels
Visit or interact with our website
Respond to our advertisements
Interact with our social media pages or advertising campaigns

3. How We Use Your Information

We may use your information to:

Respond to your inquiries
Provide quotations and project estimates
Schedule site inspections
Understand your waterproofing requirements
Provide and manage our services
Communicate with you regarding your project
Improve our website and services
Analyze website performance and user behavior
Improve our marketing and advertising campaigns
Prevent fraud, abuse, or security issues
Comply with applicable legal and regulatory requirements

We do not intend to sell your personal information to third parties.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, measure advertising performance, and improve user experience.

We may use services such as analytics or advertising platforms, including Google Analytics, Google Ads, Meta Pixel, or similar technologies where applicable.

These services may collect certain technical and usage information according to their respective privacy policies.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Google and Meta Advertising

EBCS may use Google Ads and Meta advertising technologies to promote our services and measure advertising performance.

These platforms may use cookies, pixels, or similar technologies to help us understand advertising interactions and reach relevant audiences.

Where applicable, advertising platforms may process information according to their own privacy policies and terms.

6. How We Share Your Information

We may share information only when reasonably necessary for legitimate business purposes, including with:

Website hosting and technical service providers
Analytics and advertising service providers
Communication or customer-support service providers
Employees or authorized representatives who need the information to respond to your inquiry or provide services
Government authorities or legal entities where required by applicable law

We take reasonable steps to ensure that information shared with service providers is handled appropriately.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and improving our services.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Request information about how your data is being used
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Raise questions or concerns regarding the handling of your information

Bangladesh’s current data-management framework recognizes protections relating to personal data and includes provisions concerning privacy, security, retention, and data-subject rights.

To exercise an applicable right, please contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms or other external websites.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

11. Children’s Privacy

Our website and services are intended primarily for adults and business customers. We do not knowingly request or collect personal information from children for purposes unrelated to our services.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

EBCS Water & Heat Proofing Company

Office: Rayerbag, Kadamtoli, Dhaka-1236, Bangladesh
Phone / WhatsApp / IMO: 01711-743886
Email: info@ebcs.com.bd
Website: ebcs.com.bd

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

14. Acceptance of This Privacy Policy

By using ebcs.com.bd, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue using the website or contact us regarding your concerns.